Shipping policy

Shipping Policy

Last Updated: August 2026

At Houseslay, we work hard to make sure your order is prepared and delivered safely and as quickly as possible.

1. Shipping Areas

We currently offer delivery within the United Arab Emirates (UAE).

Orders will be delivered to the address provided at checkout.

Please make sure your delivery address, phone number, and other contact details are accurate before completing your order.

2. Order Processing

Once your order has been confirmed, we will begin preparing it for shipment.

Orders are typically processed within 1–2 business days.

During busy periods, promotions, or unexpected operational circumstances, processing may take longer.

3. Delivery Time

Once your order has been shipped, delivery within the UAE typically takes 2–5 business days.

Delivery times may vary depending on your location, the courier service, and other circumstances beyond our control.

Estimated delivery times do not include weekends or public holidays.

4. Shipping Fees

Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or discounted shipping promotions.

5. Order Tracking

When a tracking number is available, it will be shared with you through the contact information provided with your order.

You can use the tracking number to follow your shipment until it is delivered.

6. Shipping Delays

While we do our best to meet the estimated delivery times, delays may occur due to:

High order volumes.

Weather conditions.

Public holidays.

Courier delays or operational issues.

The customer being unavailable to receive the order.

Incorrect or incomplete delivery information.

If an unexpected delay occurs, we will do our best to assist you and follow up with the courier when necessary.

7. Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

If you notice that your address or phone number is incorrect, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

8. Failed or Unsuccessful Deliveries

If a delivery cannot be completed because the customer is unavailable, the delivery information is incorrect, or the order is refused, additional delivery or reshipping fees may apply.

In some cases, applicable shipping costs may be deducted from the refunded amount, depending on the circumstances.

9. Damaged Packages or Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide clear photos of the damaged product and its packaging so that we can review the issue and provide an appropriate solution.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team using the contact information 
Email: info@houseslay.com
Mobile Number : +971 50 186 0812

Please include your order number when contacting us so we can assist you as quickly as possible.

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Make Space for Better Living.