Refund policy

Return & Refund Policy

Last Updated: August 2026

At Houseslay, we want you to love your order. If something isn’t right, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that the product:

Is unused and in its original condition.

Is in the original packaging.

Has not been damaged, altered, washed, or used.

Includes all original accessories, parts, and packaging.

To request a return, please contact our customer support team with your order number and a brief description of the reason for the return.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

This may include products that come into direct contact with food, personal-use items, or products where the original packaging has been opened.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

Your order number.

Clear photos or a short video showing the issue.

Photos of the product and its packaging.

Once we review the issue, we may offer a replacement, exchange, or refund depending on the situation.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

5. Return Shipping

If you are returning an item because you changed your mind or no longer want the product, the return shipping cost may be deducted from your refund.

If the item is defective, damaged during delivery, or was sent incorrectly by Houseslay, we will arrange an appropriate solution at no additional cost to you.

6. Exchanges

If you would like to exchange an eligible product for another item, please contact our customer support team.

Exchanges are subject to product availability.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

8. Refund Eligibility

Refunds may not be issued for products that:

Have been used or damaged by the customer.

Are missing original packaging or parts.

Show signs of misuse.

Are returned outside the applicable return period.

Are excluded from returns for hygiene or safety reasons.

9. Contact Us

For any questions, return requests, refund requests, or exchanges, please contact our customer support team:

Email: Info@houseslay.com
Mobile: +971 50 186 0812

Please include your order number when contacting us so we can assist you as quickly as possible.

houseslay
Make Space for Better Living.